- Cancer Research UK
- Alzheimer’s Society
- Save the Children
- The Christie
- Royal Manchester Children’s Hospital
In light of the extraordinary circumstances, we are not going to enforce our rights under the terms and conditions in our contract (which state no refund payable), and will be offering a refund instead, minus a small (£5) administration fee.
To apply for a refund, please notify us by completing this registration form.
We will be giving runners the opportunity to earn a 2020 Manchester Marathon medal and t-shirt later this year. Participation in this virtual event will not be impacted by any decison to defer, transfer or refund.
If you were running for one of our official charities and associate charities, and had taken a place from them, you will still have the option to defer to 2021. If you would no longer like to take this place for your charity, you must select the refund option linked here and contact your charity to make them aware as well.
We are fully expecting it to be the same incredible experience that we had planned, including our fantastic flat course, and famously friendly atmosphere.
We are working alongside our friends in the event industry to ensure we fully comply with the latest government guidelines, and prepare for any changes in these. We are also working alongside Public Health England, and the Department for Digital, Culture, Media and Sport to put any necessary measures in place for the return of one of Europe’s favourite marathons.
This means that there will most likely be social distancing measures, health and safety protocols and any additional health procedures to guarantee the safety of our participants.
Any packages you purchased for the Manchester Marathon on Sunday 11th October, will remain valid for Sunday 11th April. If you want to be refunded, each part of your bundle has a different process, see below for the process for each item.
Your iTAB medal personalisation will be transferable to the 2021 event, any other event run by us or any other running event worldwide. For further information contact firstname.lastname@example.org.
You may have already received your item, for some this may still be on the way. Our normal returns policy applies, and you have a 14 day window from receipt of your goods within which you can return your product to us for a full refund. Please note that only unused products in original packaging can be returned. Finisher Hoodies will be carried over to 2021 event, or refunded depending on customer new entry choice.
For more details on how to claim your refund click here https://www.manchestermarathonshop.co.uk/returns
AWOL Adventure are third party photography platform. Your pre-order photography bundle with AWOL Adventure will automatically be transferred to the 2021 Manchester Marathon. Alternatively, if you do not wish to use on this event, you will be able to apply for a credit note from AWOL for use on another event.
Details of their terms of sale can be found here: https://www.awoladventure.com/terms
AWOL Adventure will be contacting customers who have purchased a photo bundle directly with information on their next steps.
To find out how to reset your password please follow the steps here.
Following the cancellation of the 2020 Manchester Marathon, we realise you may have some additional questions. You can find some of the most common here:
(Please note that if you decide to claim a refund or donate your entry fee to charity then this will need to be completed by Wednesday 29th July.)